Everything is made to order. Here is how long delivery takes, what it costs and how we count the days.
Everything is made to order for you. Every order gets a free artwork check before anything is made: we look at your file and get in touch if it won't work. The mock-up you build in the design tool is what we make.
Delivery times are in working days (Monday to Friday, not bank holidays) and include making your order. Orders placed before 2pm on a working day start that day; orders placed after 2pm, at a weekend or on a bank holiday start on the next working day.
Express: 3 working days, £5.79 plus £2.99 per item. Standard: 4 to 6 working days, £5.79, free when your order is £149 or more. Economy: 7 to 10 working days, £4.99, free when your order is £99 or more. Charges are plus VAT, and the free-delivery amounts are your order total before VAT. You choose the service at checkout and see the charge before you pay.
We don't make or send orders at weekends, on bank holidays or over Christmas. Christmas 2026: we close on Thursday 24 December and reopen on Monday 4 January 2027. Orders placed while we're closed start when we reopen, and delivery times count from then.
You can collect your order, or have it delivered to an event venue. Phased deliveries, part now and the rest later, are quoted: email sales@customisedclothing.com.
We also deliver outside the UK. The charge depends on the destination and the number of items, and delivery times vary by destination, so email sales@customisedclothing.com for an estimate before you order. Customs fees or import duties may apply and are the customer's responsibility.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery online. If you have any problems with tracking, email sales@customisedclothing.com.
If you miss a delivery attempt, the courier will usually leave a note with instructions on how to arrange a redelivery or collection. Please follow the instructions provided to ensure you receive your order promptly.
While we strive to deliver all orders on time, there may be occasional delays due to unforeseen circumstances such as weather conditions, strikes, or other events beyond our control. If there is a significant delay in your delivery, we will notify you as soon as possible.
We want you to be completely satisfied with your purchase. However, due to the personalised nature of customised clothing, we have a few important points to consider regarding returns:
Customised clothing is made to your specifications and cannot be resold, so we do not accept returns or exchanges of customised products unless they are faulty or damaged on arrival. Please check sizes, colours and any text before you order. We check your artwork before anything is made and get in touch if it won't work.
In the rare event that your customised clothing arrives faulty or damaged, please email sales@customisedclothing.com within 7 days of receiving your order. We will ask you to provide photographs of the issue and will work with you to resolve the problem as quickly as possible. Depending on the circumstances, we may offer a replacement, repair, or refund.
If you need to cancel your order, please do so within 24 hours of placing it. Once the customisation process has begun, we are unable to accept cancellations. Please contact us as soon as possible if you need to make changes to your order.
We strongly recommend checking our size guide before ordering customised clothing to ensure the perfect fit. If you receive an item that does not fit due to an error on your part, we unfortunately cannot accept a return or exchange. However, if the sizing error is on our end, please contact us immediately, and we will rectify the issue.
If you are eligible for a return, please contact us to start the process. We will provide you with a return authorisation and instructions on how to send the item back to us. Once we receive the returned item, we will process your refund or replacement within 7 working days.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 10 working days for the refund to appear in your account, depending on your bank or payment provider.
Questions about a delivery or a return? Email sales@customisedclothing.com or call 0116 467 0260.
In-house Production
State of the art design tool
Expert customer service
About Us:
Contact Us:
We bring you everyday essentials and reliable workwear that feel good, last long, and fit right. Whether you are buying for yourself or a team, get fast delivery and easy customisation in under 30 seconds, plus friendly support when you need it.
Payment Methods
© Customised Clothing is a trading name of DSK Holdings Ltd
Company No. 11878762
